Shipping & Return Policy
RETURNS AND REFUNDS POLICY
Thank you for shopping wellness on the bay. If you are not entirely satisfied with your purchase, we're here to help.
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Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
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To be eligible for a return, please make sure that:
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The product was purchased in the last 30 days
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The product is in its original packaging
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You obtained a return merchandise number (rmn) from us
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Products that do not meet these criteria will not be considered for return.
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To obtain a return merchandise number (rmn), contact us:
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By email: info@wellnessonthebay.ca
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Send the product with its original packing and the rma number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
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26 Beck Blvd.
Penetanguishene, Ontario
L9M 1E1
SHIPPING CHARGES
Order’s that require shipping will be subject to a $15.99 shipping and handling charge at the checkout.
Order’s over $75 will be shipped for FREE! Local pick up or drop off orders will not require shipping charge.
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If you received a damaged product, please notify us immediately for assistance.
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If you have any questions about our returns and refunds policy, please
Contact us:
By email: info@wellnessonthebay.ca